Image by Jonathan Pielmayer

FAQ

Stuff You'd Like To Know

 

How long does JamAlula last?

We recommend to consume JamAlula within a year of batch date. This doesn't mean it goes instantly off the day after. Jam can stay well for a long time if kept in a cool, dark place (but why would you want to?). Once opened, keep refrigerated and consume within 3-4 weeks.

How much does shipping cost?

It's a flat rate of $10.95 for up to six 6 oz. jars can be shipped anywhere in the US via USPS Priority Mail.

I think I'm in your area; can I pick my order up instead of shipping it?

Yes, you can! We are at several area Certified Farmers Markets (see schedule below). At checkout, please check the Pick Up box. In that extra space we provide you for notes, let us know which location you'd like to pick up from.

  • TUESDAYS: Napa Farmers Market, 8:00am - 12:00pm, 1100 West St, Napa, CA 94559
  • WEDNESDAYS: San Leandro Farmers Market, 3:00pm - 7:00pm, 135 Parrott St, San Leandro, CA 94577
  • THURSDAYS: Dublin Farmers Market, 4:00 - 8:00pm, Emerald Glen Community Park, Dublin, CA 94568
  • SATURDAYS: 1) Danville Farmers Market, 9:00am - 1:00pm, 205 Railroad Ave, Danville, CA 94526 or 2) San Ramon Farmers Market, 9:00am - 1:00pm, 6000 Bollinger Canyon Rd
    San Ramon, CA 94583 (City Center at Bishop Ranch)
  • SUNDAYS: Alamo Farmers Market, 9:00am - 2:00pm, 120 Alamo Plaza, Alamo, CA 94507

How much is the minimum order?

There is no minimum order, although why pay the shipping for 1 jar, if you can have 3 or 6 shipped for the same flat rate. :)

Do you ship internationally?

Sorry, we cannot ship internationally (sadly, that includes Canada for now but we're working on it).

What is your return policy?

We produce JamAlula in a commercial facility that exceeds existing health and  COVID guidelines and in strict compliance with all FDA, California and County regulations. We take our customers’ health and product safety seriously. 
If you have any concerns, please contact us immediately.

I don't see my question here?

Please feel free to email us at marc@jamalula.com. Or elaine@jamalula.com ... she will likely see it first; Marc is usually making jam or at the markets.